FAQ
Q: How long does shipping take?
A: Orders are processed within 1–3 business days, and delivery typically takes 7–14 business days depending on your location.
Q: Do you offer free shipping?
A: Yes, we offer free worldwide shipping on all orders.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email so you can follow your package in real time.
Q: I entered the wrong shipping address. What should I do?
A: Contact us immediately at contact@getsomniva.store. If your order hasn’t shipped yet, we’ll do our best to update it.
Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day satisfaction guarantee. If you’re not happy with your pillow, you can request a return within 30 days of delivery.
Q: Do I have to pay for return shipping?
A: Yes, customers are responsible for return shipping costs unless the item is defective or damaged.
Q: How long do refunds take?
A: Once your return is received and approved, refunds are processed within 5–10 business days to your original payment method.
Q: What if my item arrives damaged?
A: Contact us within 48 hours of delivery with photos, and we’ll send a replacement or full refund at no extra cost.
Product Questions
Q: What makes the OrthoCloud Pillow™ different?
A: The pillow features an ergonomic butterfly design, premium memory foam, and optimal neck support to help improve sleep quality and reduce discomfort.
Q: Is the pillow suitable for all sleeping positions?
A: Yes, the OrthoCloud Pillow™ is designed to support side, back, and stomach sleepers.
Q: Does the pillow stay cool at night?
A: Yes, the breathable fabric and airflow design help regulate temperature and keep you comfortable throughout the night.
Q: Can I wash the pillow?
A: The cover is removable and machine washable. The memory foam core should not be washed.
Support
Q: How can I contact Somniva™?
A: You can reach us anytime at contact@getsomniva.store. We typically respond within 24–48 hours.
Q: I haven’t received my order yet. What should I do?
A: First, check your tracking link. If you still need help, contact us and we’ll assist you right away.
Q: Do you have a satisfaction guarantee?
A: Yes, we stand behind our product with a 30-day risk-free guarantee.